JULY
24, 2005 --
Capuano
Cadillac and Buick, in Torrington, Connecticut, under the
leadershiip of Ralph and Barbara Capuano, regards its customers
as family.
When this writer drove from Candlewood Animal Hospital, last Friday afternoon,
following Shana's accupuncture treatment
(Shana's 16th birthday is in early August), the brakes sounded bad.
The LPRmobile was headed to Torrington
anyway, 45 minutes away. Don, at the Capuano service desk, took the call, and
by the time the LPRmobile reached the dealership, shortly before 4 p.m., he
had arranged for a rental car for the return to New York. Thank you Capuano
Cadillac
and Buick, in Torrington, CT.
Perhaps GM ought to consider using your customer as family approach as business
model.
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